MERCHANDISE RETURNS
Prior to returning parts to Northland Inc. for any reason, you must contact our sales department (1-877-668-7278) and obtain a Return Goods Authorization (RGA) number. The return must be sent freight prepaid, with the RGA number clearly marked on the outside of the package to our warehouse. The address for the shipment returns will be provided upon issue of the RGA number. Return parts will be subject to a 20% restocking charge. The original or copy of the packing list or invoice must be included. Items being returned must be in new and saleable condition and purchased from one of our websites within the preceding thirty (30) days.
Restocking fees does NOT apply to the shipment of cores for refund or rebuilding.
Failure of Buyer to provide Seller with an itemized list of defects within the specified number of days shall be deemed acceptance of the Goods or Services. In the event of multiple shipments, each separate shipment shall be separately accepted. Buyer expressly waives any right to reject Goods that substantially conform to the specifications relating thereto and any right to revoke acceptance after such times has passed as specified.
FUNDS RETURNS.
Funds will be returned at the earliest possible convenience to Northland Inc. It is necessary sometimes to source parts from external warehouses and companies. For funds to be refunded for these parts from external warehouses Northland Inc must first be reimbursed, then funds will be reimbursed to the customer. This process can take from 1 day to 3 months. Banking, shipping, and other costs related to the Goods return and a 20% restocking fee will be deducted from the sum to be reimbursed.
